Return and Refund Policy

Last updated: October 17, 2026

At Glimmerock, we want you to be satisfied with your purchase. This policy explains how returns, refunds, exchanges, and cancellations work for orders placed through our online store.

1. Return Window

You may request a return within 30 days of the delivery date.

For change-of-mind returns, items must generally be unused, unworn where applicable, in their original condition, and returned with original packaging, accessories, and tags where applicable.

Some products may have specific return conditions, which will be disclosed on the relevant product page before purchase. All returns remain subject to applicable consumer protection laws.

Please contact us before returning any item.

2. How to Start a Return

To request a return, email support@glimmerock.com with:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions, including the appropriate return address and shipping arrangements.

Please do not send products to an address printed on the original package unless our support team has confirmed that it is the correct return address.

3. Return Shipping Costs

For change-of-mind returns, return shipping costs will depend on the circumstances of the return. Before you ship an item back, we will confirm whether Glimmerock will provide a prepaid return label or whether you will be responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, Glimmerock will cover reasonable return shipping costs when a return is required.

Any return shipping charges or deductions from a refund will be communicated before the return is sent, subject to applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, incomplete, or incorrect item, contact support@glimmerock.com as soon as reasonably possible.

Please provide your order number, a description of the problem, and clear photographs or videos where applicable.

We will review the issue and work with our fulfillment partners to determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, or refund.

You will not be required to pay return shipping costs when a return is necessary for an item confirmed to be damaged, defective, or incorrectly supplied.

Nothing in this section limits any rights you may have under applicable law.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law. These may include:

• Personalized or custom-made products.

• Perishable goods.

• Sealed hygiene or personal-care products that cannot reasonably be returned for health or safety reasons once opened, where legally permitted.

• Other products clearly identified as non-returnable before purchase, where legally permitted.

These exclusions do not eliminate rights relating to defective, damaged, misdescribed, or otherwise nonconforming products where those rights apply under applicable law.

Please check the product listing or contact us if you have questions about a product's return eligibility.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, contact support@glimmerock.com before sending the original item back.

Exchanges are subject to availability. If an exchange is unavailable, we will explain the alternatives, including a refund where applicable.

7. Refunds and Processing Times

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time to post the funds.

If your refund has not appeared after this period, please contact us.

Refunds will be issued within any shorter timeframe required by applicable law. Where a refund is legally due for an undelivered order, defective product, or another qualifying circumstance, we will follow the applicable requirements.

8. Orders That Have Not Arrived

If your order has not arrived within the delivery timeframe stated at checkout or in your order confirmation, contact support@glimmerock.com.

We will investigate the shipment with our fulfillment partners and provide an update.

If we cannot ship your order within the promised timeframe, we will provide the required delay notice and options under applicable law. Where a cancellation and refund are required or requested in accordance with applicable law, we will arrange the appropriate refund.

9. Order Cancellations

If you wish to cancel an order, contact support@glimmerock.com as soon as possible.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, the return procedure may apply instead.

This section does not restrict any cancellation rights provided by applicable law.

10. Consumer Protection Rights

This policy describes Glimmerock's return and refund procedures. It does not waive, exclude, or limit any consumer rights that cannot legally be waived, excluded, or limited.

Your rights may depend on the state or jurisdiction where you live, the product purchased, and the circumstances of the transaction. Where applicable law provides additional protections, those protections will apply.

11. Contact Us

For questions about returns, refunds, exchanges, cancellations, or product issues, contact:

Glimmerock Customer Support
Email: support@glimmerock.com